The following terms and conditions govern all use of the greatlakescoffee.com website (hereinafter referred to as “Website”), and all content, services, and products available at or through this Website. The Website is owned and operated by Coffee Creations, Inc. dba The Great Lakes Coffee Roasting Company (hereinafter referred to as “GLC”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein, and all other operating rules, policies (including, without limitation, GLC’s Privacy Policy – below) and procedures that may be published from time to time on this Website by GLC (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access the Website or use any of services or functions provided in the Website. If these terms and conditions are considered to be an offer by GLC, acceptance is expressly limited to these terms. This Website is intended for and available only to individuals who are at least 13 years of age.

1. Your greatlakescoffee.com Account.
   You agree that you are liable for any and all purchases made through your greatlakescoffee.com account, and assume full responsibility for taking reasonable action to safeguard your account information to prevent unauthorized purchases. You further agree to notify GLC promptly should you become aware of any actual or potential compromise of your account information, so that GLC may immediately intervene and take appropriate actions to safeguard GLC’s legal interests.
2. Content Posted on Other Websites.
   We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which greatlakescoffee.com links, and in-turn with those websites and webpages that link to greatlakescoffee.com. Greatlakescoffee.com does not have any control over those non-GLC websites and webpages, and therefore accepts no responsibility for their contents or their use. By linking to a non-GLC website or webpage, GLC neither represents nor implies in any way that it endorses such websites or webpages. You are responsible for taking precautions as necessary to protect yourself and your computer systems and/or electronic devices from viruses, worms, Trojan horses, and other harmful or destructive content. GLC disclaims any and all responsibility for any harm resulting from your use of non-GLC websites and webpages.
3. Copyright Infringement and DMCA Policy.
   Just as GLC requests and expects others to respect its intellectual property rights, GLC in-turn respects the intellectual property rights of others. If you believe that material located on or linked to greatlakescoffee.com violates your copyright, or other intellectual property rights, you are encouraged to notify GLC immediately in accordance with GLC’s Digital Millennium Copyright Act (”DMCA”) Policy. GLC will respond to all such notices, including as required or as appropriate the removal of the infringing material, or disabling all links to the infringing material.
4. Intellectual Property.
   This Agreement does not transfer or convey from GLC to you any intellectual property, whether owned by GLC or any third party. All rights, title, and interest in and to such property shall remain (as between the parties) solely with GLC. The Great Lakes Coffee Roasting Company name and trademark, and the greatlakescoffee.com Website and URL, and The Great Lakes Coffee Roasting Company “circle logo” trademark, and lake freighter “mugship logo” trademark, and the various proprietary blend names and original artwork and designs, and all other trademarks, service marks, graphics, and logos used in connection with greatlakescoffee.com, are trademarks or registered trademarks of GLC or GLC’s licensors. Other trademarks, service marks, graphics, and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any GLC or third-party trademark.
5. Changes.
   GLC reserves the right, at any time and at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check, this Website following the posting of any modifications or changes to this Agreement constitutes your acceptance of those modifications or changes. GLC may also, at any time in the future, offer new or revised services, and/or features, through this Website. Any and all such new or revised services and/or features shall be subject to the terms and conditions set forth in this Agreement.
6. Termination.
   GLC reserves the right to terminate your access to all or any part of this Website, at any time, with or without cause, with or without notice, and effective immediately. If you wish to terminate this Agreement, or your greatlakescoffee.com account, you may do so by discontinuing your use or accessing of this Website. All provisions of this Agreement, which by their nature should and shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
7. Disclaimer of Warranties.
   This Website is provided “as is”. GLC, and its suppliers and licensors, hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither GLC, nor its suppliers and licensors, makes any warranty that this Website shall be error free, or that access thereto shall be continuous or without interruption.
8. Limitation of Liability.
   Under no circumstance shall GLC, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability, or other legal or equitable theory for: a) any special, incidental or consequential damages; b) the cost of procurement or substitute products or services; or c) for any amounts that exceed the fees paid by you to GLC. GLC shall accept no liability for any failure or delay due to matters beyond its reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
9. Coffee Return Policy.
   GLC does not accept returns of coffee due to the perishable nature of coffee. However, we are willing to resolve errors or problems as they may arise from time to time. If you experience any issues with your coffee, or if there are errors in your order caused by us, please contact us at 248.745.0000 within 2 days of receiving your order. We will do our best to ensure that you are satisfied, providing you notify us within this time period.
10. Merchandise Return Policy (Non-Coffee Items).
    GLC is committed to your satisfaction with your purchase. All Returns or Exchanges of non-coffee merchandise must be initiated within 30-days of the purchase date. Items purchased online can only be returned directly to our Roastery. Merchandise purchased online cannot be returned to any of our café locations. Please email us directly with your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange. Your email correspondence should be directed to info@sgreatlakescoffee.com. You may also contact us by phone at (248) 745-0000, Monday through Friday between 8:30am and 5:00pm EST. We will respond accordingly with information as to how your return will be processed. We will not refund the price of shipping. All returns should be sent to:
    The Great Lakes Coffee Roasting Company
    Attn: Website Order Returns
    389 Enterprise Ct.
    Bloomfield Hills, MI 48302
11. Security for Your Credit Card.
    GLC does not store any sensitive card holder information. When you place an order with us, your information is encrypted using strong encryption and directly and securely transmitted to our card processor. Our card processor is a leader in secure payment processing, and is fully compliant with all industry standards, including PCI compliance. On subsequent orders, or in the case of subscriptions, the card processor uses the stored information to process the charge, and notifies us that payment has been processed. GLC staff does not have access to any sensitive card holder data at any time during an electronic online purchase through this Website.
12. As Is.
    All items sold are sold “As is” and without warranty of any kind. GLC disclaims any warranty whether implied or implicit.
13. Indemnification.
    You agree to indemnify and hold harmless GLC, its contractors, its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of this Website, including but not limited to your violation this Agreement.
14. Miscellaneous.
    This Agreement constitutes the entire agreement between GLC and you concerning the subject matter hereof, and may only be modified by written amendment signed by an authorized executive of GLC, or by the posting by GLC of a revised version of this Agreement. Except to the extent applicable law, if any, provides otherwise, this Agreement, and any access to or use of this Website shall be governed by the laws of the State of Michigan, excluding its conflict of law provisions, and the proper venue for any disputes arising out of, or relating to any of the same, shall be the state and federal courts located in Oakland County, Michigan.

PRIVACY POLICY

Information That is Gathered.
As is common practice with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page, and time of visit.
Cookies will be used to remember visitor preferences when interacting with this Website. Where registration is required, the visitor’s email and a username will be stored on the server, along with shipping and billing addresses, and any preferences.
GLC’s third party credit card processor stores all credit card information. This credit card processor conducts the entire credit card transaction using industry standard 128 bit SSL encryption. The only information relative to credit card payment transactions that is collected and stored is a record that the transaction took place.

How the Information is Used.
The information is used to enhance the visitor’s experience when using this Website to display personalized content. E-mail addresses will not be sold, rented or leased to 3rd parties. If you make a purchase, GLC will send you a confirmation email. If you sign up for our newsletter or mailing list, we will send you informational emails about offers of services. At any time, you can ‘unsubscribe’ yourself from our email or newsletter list simply by clicking the ‘unsubscribe’ button.

Customer Options
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in the e-mail that you receive. You may be able to block cookies via your browser settings, but this will prevent you from access to certain features of this Website.

Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting this Website. The site won’t work properly if cookies are turned off. Also, the cookies may be used to track your return visits to this Website.

Changes to Policy
We reserve the right to change this policy at any time at our sole discretion. Changes will be posted on our Website.